Frequently Asked Questions
What are your minimums?
-Our minimum order per product is 6 pieces. If you want less than 6 pieces there is an up charge of 25% per piece.
-There are no minimums for order fills-ins.
What is your production time for custom orders?
Our general production time is 4-6 weeks once the mock up has been approved. Our production time may increase due to specific times of the year and with the size of your order. Please contact us to get our current production time, do not wait and assume we are going to be 4 weeks in July right before the Fall sports season (we might be over 8 weeks depending on the current order volume currently in house).
Can I get my order rushed?
-It really depends on the size of your order and what we have in production. We do not have a “rush fee” and we won't bump existing customers to make room for your order. That would be unfair to those customers. If you have a deadline that is less than our normal production time, give us a call and we’ll take a look at the options available at that time if any.
What happens if I get my order and there is an error in the artwork or numbering?
-We make every effort to double check order information and our quality control should catch any error before the order ships. In the rare instance where the mistake is on our end, we will gladly replace the item(s) at our cost as soon as possible.
I want to use a specific color, can you do this?
-Yes. We use the PMS Solid Coated color pallet. If you wish to use a specific PMS color, please provide us the corresponding PMS number. Also, you should be aware that PMS colors may show a slight variation on our different materials compared to the printed color. This is the nature of the dying fabric and is something that we do not have control over.
Is it possible to get a sample?
We would be more than happy to send a sample of any item. Please give us a call and provide us billing and shipping information. We will charge you the full retail price of each sample and will give you a refund once you return the sample to us.
What are the set up fees?
-All our sublimated uniforms and apparel do not have set up fees. All the artwork, coloring, lettering, and numbers are included in the price.
I want to use a trademarked logo, can I do this?
-If you have written permission from the trademark holder, not a problem. For example, if your team is sponsored by Coca-Cola we would be more than happy to use their logo upon receipt of written authorization. If you don’t have permission we will respectfully decline the order.
Will you sponsor my team?
I want to start an apparel line, can you help me? Do you do private labeling?
-We are in the business of designing and selling team apparel, not starting apparel lines. If you wish to get volume pricing on a large quantity we can do that. A large quantity is over 500 pieces. We also do not offer private labeling on our products. Our label is sewn or sublimated onto all the garments we produce.
I got a proof from another company, if I give you my business will you beat their price?
-No. First, getting artwork from another company and shopping it around is just plain wrong. We won’t do it but we’ll come up with something better, trust us. Second, not all dye sublimated garments are created equal and our pricing reflects the time and quality that goes into each product. We feel our product stands alone and our pricing is based on quantity and customer history.